Subscription Cancellation Policy

1. Overview

This Cancellation Policy explains how monthly subscriptions, trials, seat charges, AI allowances, overages, cancellation, refunds, and reactivation work for Precision Foundry. It should be read with the Terms of Service, Privacy Policy, and AI Data Disclosure.

Effective date: 2026-08-20.

2. Monthly recurring subscriptions

Self-serve Precision Foundry plans bill monthly. The recurring software subscription renews each billing period until canceled. Plan prices, seat rules, and included AI allowances are shown on Pricing and again in checkout or billing disclosures.

3. Trial conversion

Professional plan signups may start with a 7-day trial. A payment method is required to begin the trial. Unless you cancel before the trial ends, your subscription automatically begins and your payment method is charged the displayed recurring subscription price.

If a required payment method is missing at trial end, Stripe is configured in application checkout to cancel the subscription for missing payment method rather than continuing unpaid access.

4. Billing frequency

Software subscription charges recur monthly. AI overage charges are billed separately based on usage above the included allowance for the applicable period.

5. Seat-based charges

Some plans bill per seat or include a base number of users with charges for additional seats. Your workspace's active user count and plan rules determine seat quantity sent to Stripe. Changing the number of active users may change future recurring charges according to the plan.

6. Included AI allowance

Plans include an AI usage allowance measured in dollars of actual OpenAI cost. Trial workspaces may use a temporary allowance that differs from the paid plan allowance. Workspace billing views show included, used, and remaining amounts where available.

7. AI overage charges

AI usage above the included allowance is billed at actual OpenAI cost plus 25%. AI usage and other charges incurred before the effective cancellation date remain payable.

8. Cancellation method

You may cancel your subscription at any time through the Billing section of your Precision Foundry workspace. Selecting Manage Billing and Cancel Subscription opens the secure Stripe customer portal, where an authorized billing administrator can cancel the subscription online.

Cancellation is not hidden behind a requirement to email support. You may still contact billing@precisionfoundry.io with billing questions.

9. When cancellation becomes effective

Unless otherwise stated during cancellation, cancellation takes effect at the end of the current paid billing period. You may continue using the paid Service until that date. Your subscription will not renew after the cancellation becomes effective.

The application stores Stripe's cancel_at_period_end status when subscription updates are synced. Stripe Dashboard portal settings must be configured so customers can cancel at period end in a manner consistent with this Policy. If portal configuration differs, update both the portal settings and this disclosure so they agree.

10. Access through the end of a billing period

When cancellation is scheduled for period end, you retain paid access until that date according to Stripe subscription status synced into Precision Foundry. After the subscription ends, access may become limited or read-only depending on workspace status.

11. Treatment of already-incurred AI usage

AI usage and overage charges incurred before the effective cancellation date remain payable even if you cancel the software subscription.

12. Refund policy

Subscription fees already paid are non-refundable and are not prorated, except where required by law or expressly agreed in writing. AI usage and other charges incurred before the effective cancellation date remain payable.

The application does not implement an automated refund workflow. Any exception must be handled manually and documented in writing.

13. Data availability after cancellation

Canceling a subscription does not automatically delete the organization's workspace or content. Access and retention after cancellation are governed by the Terms of Service and Privacy Policy. Contact privacy@precisionfoundry.io to request deletion.

14. Reactivation

If your subscription ends or requires payment, an authorized billing administrator may start a new checkout or restore a paid subscription through Billing, subject to then-current plan availability and pricing.

15. Billing contact information

Billing questions: billing@precisionfoundry.io

Privacy / deletion requests: privacy@precisionfoundry.io

General support: support@precisionfoundry.io